Return Policy

Effective Date: 1 January 2026

Guarden engineers rat traps that deliver uncompromising results, but we understand that circumstances may occasionally require a return. Because our products are deployed in pest control scenarios involving biohazards, rodents, and sanitation standards, our Return Policy is governed by exceptionally strict hygiene protocols. We have designed this policy to be transparent and fair, ensuring that every single customer receives a brand-new, completely sanitary, and mechanically flawless product straight from our manufacturing floor.

You have a strict thirty (30) calendar day window, beginning from the exact date of delivery, to initiate a retail return. If you receive your Guarden traps and realize you ordered the wrong size or quantity, you must act within this timeframe. Due to the severe cross-contamination risks associated with rodent control products, we categorically cannot and will not accept returns on any traps that have been baited, set, deployed, or used in any capacity.

To qualify for a refund, the traps must be returned in their original, factory-sealed condition, completely untouched by environmental elements. If a returned item shows even the slightest sign of use, bait residue, or field deployment, the return will be rejected, and the biohazardous item will be safely destroyed without a refund. To initiate a pristine return, email our support desk at info@guarden.store with your order number. We will issue a Return Merchandise Authorization (RMA) code. Please note that outbound and return shipping logistics and costs remain the responsibility of the buyer.

For our authorized commercial distributors and B2B partners, the return protocols differ significantly. Because wholesale orders (meeting or exceeding the $700 MOQ) involve heavy palletized freight, all B2B transactions are classified as final sale. We do not accept bulk returns for unsold inventory or buyer’s remorse. The sole exception to this commercial rule is the documented presence of a systematic manufacturing defect within a specific production batch. Such hardware anomalies must be reported directly to sales@guarden.store within 14 days of freight delivery for rapid resolution and replacement.